Bank Safely

Below are some helpful tips and safety measures to help ensure your safety and security when conducting ATM and POS transactions.

 
ATM Safety Tips

• Be alert and aware of your surroundings when using ATMs
• Opt for ATMs in well-lit and public places for your transactions
• Do not accept help from any unknown / suspicious person when using an ATM
• Do not expose your cash to others when transacting at the ATM
• Check whether the transacted amount matches the printed receipt

Card Safety Tips 

• Sign the back of your card as soon as you receive it
• Don’t forget to collect the card from the ATM or POS machine after a transaction
• Do not let your card out of your possession or control
• Do not lend your card to any friend / family member
• Keep your card away from magnets

PIN Safety Tips

• Always cover the number pad when entering your PIN (Personal Identification Number)
• Memorize your PIN and do not write it down anywhere
• Do not disclose your PIN to anyone
• Always select a PIN which will be difficult to guess
• Change your PIN from time to time

Type qnb.com into your browser

• Every time you use Internet Banking, type qnb.com.tn into the address (URL) bar of your browser or add qnb.com.tn to your browser’s favorite list, then click the Internet Banking link on that page. This is an effective precaution against phishing attacks and a good way to ensure that you’re accessing the Bank’s legitimate website

Use computers that you trust

• You should never perform banking transactions or disclose your personal data on publicly accessible computers, such as those in internet cafes, hotels and airports, or on computers that lack up-to-date anti-virus programs. There will be unknown risks when using untrusted devices

Security Picture

QNB has developed the Security Picture application to prevent online phishing attacks.

• You will see your Security Picture after entering your Internet Banking user ID

• This application has been developed to prevent transactions on fake

• This feature is not used on Mobile Banking, as the mobile application is to be authentic if downloaded applications store such as IOS App Store or Google Play

• If you are unable to see your Security Picture or if you see a different picture, do not perform your transaction or disclose any personal notify Internet/Mobile Banking support staff

Install anti-virus software

Prevention is better than cure. To stay secure online, it is highly recommended to maintain up-to-date anti-virus and other anti-malware software on your computer, using a package such as Kaspersky Virus Scanner, Panda Software, McAfee VirusScan, McAfee Firewall Plus or Webroot Security Software.

• The software will help you to protect your private information even if you visit a fake website
• Anti-virus software provides protection for private information against any malicious activities or fraudulent websites
• Even if malware infects your computer, the software will minimize its effects
• It provides protection against the latest viruses through automatic updates
• It protects against malware that impersonates your identity by collecting sensitive information from your device or computer, which can be used to access your accounts without your authorization
• It reduces the harm caused by any malicious software on your computer
• Automatic anti-virus software updates protect your computer from new virus attacks

For secure online shopping, use your QNB Card with a One-Time Password.

Whether you’re buying a ticket, booking a hotel or purchasing products online, just use your QNB Card and enjoy greater peace of mind with a secure One-Time Password.

Overview

QNB 3D Secure is a free service that protects your card against unauthorized use and gives you peace of mind when shopping online.

It is the international standard for securing internet purchases, implemented and certified by Mastercard, and Visa that uses a personalized authentication method for identifying customers when they are using cards for online payments.

Your QNB Card can now be used at all international merchant websites that use 3D Secure and display the Mastercard Secure Code or Verified by Visa logo.

How does it work?

When you pay at an online store that displays the Mastercard SecureCodeor or Verified by Visa logo, you will be prompted to enter a unique One-Time Password (OTP) which will be sent to your registered mobile number to complete your transaction.

There are 4 easy steps to follow when you purchase online through 3D Secure with an OTP:

1.  Enter your card details, just as when making a regular online purchase.
2.  After you click and proceed to ‘Payment’, you will be automatically redirected to QNB’s 3D Secure authentication page.
3. Enter the OTP that you receive on your mobile number and click ‘Submit’.
4.  Your transaction will be approved if the OTP is correct, your card is valid and the account has sufficient balance.

In order to successfully use the OTP service and be protected when paying at 3D Secure online stores, please update your mobile number every time there is any change. You can update your mobile number by calling our Customer Care Center or visiting any QNB branch.

Online Security: Useful tips to keep you safe online.

Sure, Internet Banking is a great and convenient way to remotely manage your finances, but with cybercrime on the rise, protecting yourself from cybertheft should be your top priority.

We highly recommend that you study the following tips. The list contains valuable information about online security and the issues you could encounter while banking online or using the Internet in general.

How to protect yourself online:

Keep your private information confidential

• You should be cautious of people who ask for information such as your date of birth and ID number. Such information is only requested when you call our customer call center.

• You should be cautious about sharing your private information on messaging services, in chat rooms or in emails, even if they are sent from people you know well

• It is recommended not to share any personal or sensitive information (such as your password, PIN or credit card number) to parties

Be cautious about emails

• Never access the QNB online banking site from a link in an email
• QNB will never request your personal information or your password by email or SMS. If you receive an email forwarding you to a website that requests you to enter personal information or password, you should immediately call our customer call center and report the incident to the Bank

Use a complex and unique password that is different from your other passwords

• You should avoid using the same password for Online Banking, social media, emails or other online access that require a password. This will minimize your risk of exposure and prevent fraudsters from easily guessing your password. If you forget your password, you can reset it by using the password reset link on the login page

Protect your mobile phone and tablet devices

Your mobile devices may hold personal and sensitive information. It is recommended that you follow these guidelines to strengthen your security on mobile devices:

• Set and use a security PIN code (to enable device-locking)
• Adjust your phone’s settings to lock automatically if not used for 5/10 minutes
• Don’t store passwords or sensitive information on your phone
• Be wary of voicemail and text message scams. Clicking on links in text messages can be risky, so make sure the source of the messages and the sites you visit are authentic
• Fraudsters create fake applications that look like legitimate ones. When you log on, they can steal your password, personal data and sensitive information. Make sure that applications are downloaded from trusted recognized app stores and sources
• If you lose your phone, report it to your service provider immediately

Keep your registered mobile number updated with us

To keep you notified on issues relating to your online security, a valid and up-to-date mobile number must be registered with QNB. You can change your contact details and update your number by visiting any of our branches. In case you are travelling outside the country, please call our contact center for help and guidance.

At QNB, we use the latest and most innovative technology (CHIP & PIN) to encrypt data on your card and help prevent card duplication or interception.

To stay safe, please apply of the following security tips:

1.  When using any ATM:

• Be aware of your surroundings and, if anything strikes you as suspicious, use another ATM
• If the ATM appears to have been tampered with, do not use it and report the issue immediately to QNB and the police
• If any person offers to help you use the ATM, refuse and leave immediately
• For added security, always shield the keypad when entering your PIN
• Collect and verify the ATM receipt you receive from QNB
• If your card is retained by the ATM or the transaction is not completed, call our customer care center number
• Report immediately any unrecognized transactions on your account by calling our customer care center number

2. When paying at merchant terminals:

• Monitor the transaction process carefully and make sure your card is in sight at all times
• Verify the transaction amount on the POS screen; also check your receipt and the transaction details in the SMS alert you will receive
• Always shield the keypad when entering your PIN; ensure your card is returned and your receipt received
• Never disclose your PIN to anyone; QNB will never ask for your PIN
• Report immediately any unrecognized transactions on your account by calling our customer care center number

3.  When paying online:

• You will receive a 6-digit One-Time Password (OTP) to verify your identity when paying at online stores that display the 3D Secure logo
• Use your credit card only at established and reputable websites
• The check-out page and the payment page should always be in HTTPS (Secured HTTP) format, which means that communication between your browser and the website is encrypted
• Check the terms and conditions and return policy of online stores
• Avoid making payments from public computers or when connected to public Wi-Fi hotspots
• To reduce the risks on your personal computer, make sure you are using antivirus software and keeping your operating system up to date
• Never disclose your OTP or credit card PIN in emails or over the phone; when paying with your debit card at QPay online stores, PIN verification is mandatory; do not disclose your debit card PIN on any other websites

4.  When traveling:

• Pay in the local currency of the country you are visiting, to avoid additional charges on the exchange rate
• Magnetic-stripe transactions are blocked for your safety; ‘whitelist’ your card through Internet Banking, by sending contacting our Customer Care Center; be sure to ‘de-whitelist’ your card once you are back

For further inquiries, please call our 24/7 Customer Care Center.