Dear Clients and Partners,
At QNB Tunisia, we are deeply committed to redefining the banking experience by placing your satisfaction at the heart of our priorities.
Our ambition for excellence is built on our core values:
- Operational Excellence
- Integrity
- Transparency
- Social Responsibility
- Performance
- Continuous Improvement
- Career Development
- Teamwork
These pillars guide our quality policy, allowing us to exceed your expectations at every interaction and create lasting added value.
Our Commitments to You:
1. Your Satisfaction, Our Absolute Priority
At QNB Tunisia, we are committed to understanding your specific needs in order to offer tailored financial solutions. Every product, service, and decision aims to enhance your banking experience, making your satisfaction our top priority.
2. Cutting-Edge Technology and High-Quality Service
At QNB Tunisia, we integrate cutting-edge technologies to simplify, secure, and accelerate your transactions. We ensure a seamless and intuitive experience while strengthening the security of your data and optimizing the efficiency of our online services.
3. Security and Transparency: Clear Commitments
At QNB Tunisia, we comply with current banking regulations and the highest standards to protect your personal information. We also guarantee full transparency in our operations, providing you with clear and precise visibility on every transaction.
4. Continuous Innovation for a Sustainable Future
At QNB Tunisia, we anticipate your future needs by investing in innovative and scalable solutions. Guided by a culture of continuous improvement, we explore advanced financial technologies to offer you high-value, sustainable products and services.
5. Dedicated Teams for Exceptional Service
At QNB Tunisia, our employees are our foundation. Through continuous training and professional development programs, they combine technical expertise with a strong sense of service, allowing them to proactively and effectively meet your most specific needs with impeccable quality.
6. Environmental and Social Responsibility
At QNB Tunisia, we incorporate eco-friendly practices into our daily operations to reduce our environmental footprint. By choosing us, you support a bank committed to sustainability and resource preservation for future generations.
Commitment of the Executive Management
QNB Tunisia’s Executive Management reaffirms its commitment to embodying excellence in all aspects of our banking activities. Guided by our core values, we place customer satisfaction at the center of our priorities. We pledge to:
• Put your needs at the heart of our decisions, offering personalized solutions and a smooth, intuitive banking experience.
• Ensure high performance by mobilizing expert teams and cutting-edge technologies to create genuine added value.
• Promote continuous improvement through rigorous practices and strategies adapted to market developments.
• Integrate sustainability principles by adopting eco-responsible practices for a lasting positive impact. Through rigorous performance monitoring, based on quality indicators and complete transparency, we strive to exceed your expectations and build a sustainable and prosperous future with you.
By choosing QNB Tunisia, you opt for a bank that places your satisfaction and ambitions at the core of its mission. We invite you to join us in this Unique Banking Experience, where your financial dreams become reality through our innovative solutions and dedication to excellence.
Together, we build a sustainable and prosperous future.
| Quality Charter |